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Q: I would rather order over the phone. What's your phone number?
A: Call 1-888-399-DINE (3463) - A friendly operator will be glad to assist you!
Q: I'm not familiar with your service. How does it work?
A: Our service is very simple. We facilitate deliveries from your favorite Salem restaurants to homes, businesses and hotels. Just call us and we will make the arrangements with the restaurant of your choice and a professional delivery driver.
Q: What are your hours?
A: We are open 7 days a week fro 5 PM to 9 PM. We can do lunch orders with 1 day advance notice. Click on "advanced ordering" to place an order for the future!
Q: How do I place an order?
A: You can place your order here on our website or you may call 1-888-399-DINE and one of our customer service representatives with gladly assist you.
Q: How long does it take for delivery?
A: Our normal delivery time is between 45 minutes and 1 hour, however certain situations such as traffic, restaurant preparation time and certain other factors may require extra time. Please know that we are always working hard to get your food delivered as quickly as possible. We appreciate your patience!
Q: What about drinks?
A: We offer cold cans of Coke, Diet Coke, Ice Tea or Sprite.
Q: Do you offer catering?
A: Yes, we do! Actually, we specialize in drop-off catering! Most platters and large orders require extra time, so please try to order the night before if possible.
Q: Do you take coupons?
A: We often send out email coupons. We also sometimes offer coupons by mail and through certain publications. We allow only one coupon per order and some restrictions do apply. We cannot accept coupons from the restaurants that we deliver for!
Q: What is the delivery area?
A: We deliver all of Salem and Keizer.
Q: How much does it cost to have something delivered?
A: The standard delivery fee is $3.99. Our software measures the approximate distance between you (the customer) and the restaurant that you order from. If the distance is greater than 4 miles, the delivery fee will be higher.
Q: Do the drivers accept tips?
A: The drivers work for gratuities just like restaurant wait staff. A 15% gratuity is standard, however you may tip as much as you would like. Orders over $50 include an automatic tip.
Q: Will my food be hot and fresh when delivered?
A: You bet! The drivers pick up your food straight from the restaurant's kitchen and carry it in our insulated thermal bags. These bags are designed to keep food hot! Certain food items such as fries are harder to keep hot, but we always do everything that we can to deliver your food in a satisfactory condition!
Q: Do you have a minimum order?
A: All of the restaurants require a $10 minimum before delivery fee.
Q: What types of payment do you accept?
A: We accept cash, Visa, Mastercard, and American Express. We also accept checks from established customers with proper ID. We do not accept out of state or area checks. With proper notice, all returned checks will be sent to the Marion County prosecuting attorney for criminal prosecution.
Q: Can I buy Dine-In gift certificates?
A: Absolutely! What could be better than the gift of not having to cook? Gift certificates are available in any amount by calling our office at 1-888-399-DINE .
Q: I want food delivered from a restaurant that isn't listed on your site! Can I do that?
A: No, we're sorry, but we must have a contractual relationship with the restaurants that we deliver for. Please let us know if there is a certain restaurant that you would like to see using our service. Please also let the management or ownership at that particular restaurant!
Q: Anything else?
A: Prices and menu items are subject to change without notice. The delivery fee given on this site is $3.99. If you are further than 4 miles from the restaurant, the delivery fee will be higher. The driver will have an accurate total for you. All distances are determined by our software.
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